Consultative Selling
- Do you need to enhance sales effectiveness?
- Do you want to know your sales-related strengths and weaknesses better?
- In addition to closing sales fast, is it also important for you to have long-lasting and satisfied customers?
- What skills do you consider to be essential for a salesperson?
Key subjects
- the role and characteristics of a successful salesperson
- basic principles of effective sales communication
- 8 steps of a sale (focused on conducting sales interviews, discovering needs, presenting proposals, closing sales)
- managing customer objections
- prerequisites of a long-term client relationship
Main benefits
- master the principles of effective sales
- try putting your key sales skills to use
- get inspiration for further development of your sales skills
- gain better insight into your strengths and weaknesses as a salesperson
- get practical recommendations on how to enhance sales effectiveness and win long-lasting and satisfied clients
Intended for
- salespeople, sales representatives and sales managers
- anyone in contact with customers
- marketing employees
Format
- practical skill training
- model situations and role-playing games
- sharing know-how (experience, best practices)
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
MBTI in Sales
- Do you want to know your sales-related strengths and weaknesses better?
- Do you find certain customers different or more difficult than others?
- Is it important for you to have an effective sales representative team?
- What connections between „sales success“ and „personality“ can you think of?
Key subjects
- basic MBTI personality typology
- how personality type affects sales interviews
- communication with different types of clients
- working with less usual preferences and behaviours
- dealing with „difficult“ customers
- MBTI sales team analysis
Main benefits
- master the basics of MBTI personality typology
- realize that every client is unique and requires a different approach
- gain better knowledge of yourself, your team and your clients from the perspective of personality types
- discover how your personality type affects the way you conduct sales interviews
- get practical recommendations on how to work with different types of customers and make internal communication more effective
- learn how to improve sales results and customer satisfaction at the same time
Intended for
- salespeople, sales representatives and sales managers
- employees in sales departments, client centres and customer lines
- anyone in sales- or service-related contact with customers
- sales teams
Format
- practical skill training
- model situations and role-playing games
- case studies
- video-facilitated training (optional)
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
Negotiation skills
- Do you need to improve your confidence in customer negotiation?
- Do you want to learn the basic principles of effective negotiation in sales?
- Learn to overcome customer objections.
- How does the word „objection“ make you feel?
- What do you think makes an ideal negotiator?
Key subjects
- negotiation in sales – when and why
- rules of effective negotiation
- overcoming objections professionally
- dealing with different types of customers
- obstacles of successful negotiation and how to overcome them
Main benefits
- master the principles of successful negotiation
- try basic negotiation strategies in practice
- learn to respond to customer objections
- increase your confidence in negotiation
Intended for
- salespeople, sales representatives and sales managers
- product managers and project managers
- anyone in contact with customers
Format
- practical skill training
- model situations and role-playing games
- video-facilitated training
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
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Professional Management Skills
- Would you like to know how to make your team even more effective?
- Do you want your team to be not just effective, but also satisfied?
- Would you like to know what makes a professional manager?
- What does the word „leadership“ make you think of?
Key subjects
- principles of effective team leadership
- essential prerequisites and characteristics of a professional manager
- rules of management communication
- management styles and situational leadership
- managing motivation of individuals and team as a unit
- basic time management
Main benefits
- master basic leadership principles
- improve your communication and management skills
- get feedback on your management style and inspiration for further development of your management skills
- get useful advice and information on recent trends in management
- learn how to bring more quality and effectiveness into your management activities
Intended for
- managers and anyone who leads individuals or teams
- supervisors, deputy team managers
- potential candidates for leading individuals and groups
Format
- practical skill training
- model situations and role-playing games
- video-facilitated training (optional)
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
Coaching skills for managers
- How important is growth and development of your subordinates for you?
- Would you like to know how to make your team even more effective?
- Do you want your team to be autonomous and satisfied?
- Are you always trying to improve your management skills and expand your knowledge?
Key subjects
- main coaching principles
- basic coaching skills
- relation between communication and coaching
- prerequisites of effective coaching and overcoming potential barriers
Main benefits
- master basic coaching principles
- improve your communication, coaching and management skills
- have a try at conducting a coaching interview
- discover main advantages and benefits of coaching people (why is it good to coach your subordinates)
- learn to lead your team more effectively
Intended for
- managers and team leaders
- internal and external coaches and supervisors
- potential candidates for leading individuals and groups
Format
- practical skill training
- model situations and role-playing games
- video-facilitated training (optional)
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
MBTI in leadership
- Do you want to approach your subordinates individually and get a new perspective on leadership?
- Are you open-minded towards recent trends in management?
- Would you like to know how to use MBTI personality typology in professional management?
- Would you like to avoid mistakes in managing your subordinates?
- How do you choose the optimal way to lead your people?
Key subjects
- the role of a manager
- principles of effective team leadership and teamwork
- basic MBTI personality typology, strengths and weaknesses of different personality types
- how different personalities influence team dynamics
- basics of effective communication and recommendations for interaction with different personality types
- using personality typology in work with people (motivation, delegating tasks, leadership etc.)
Main benefits
- master the basics of MBTI personality typology
- know yourself and your subordinates better from the perspective of different personality types
- find out how your personality type affects your management style
- get practical recommendations on how to work with different types of subordinates
- learn to lead a team, communicate with subordinates and assign tasks more effectively
Intended for
- managers and team leaders
- project team members
- potential candidates for leading individuals and groups
Format
- lecture
- practical skill training
- facilitated discussion
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
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MBTI in teams
- Do you find cooperation with certain team members easier than with others? Do you fail to understand why?
- Would you like to get a new perspective on teamwork?
- Do you want to know yourself and your colleagues not just professionally, but also from the perspective of personality types?
- What do you consider to be main prerequisites of good team cooperation?
Key subjects
- basic MBTI personality typology, strengths and weaknesses of individual types
- influence of different personality types on team dynamics and team roles
- recommendations for communication with different types
- MBTI theory of temperaments and cognitive styles
- potential stressors and risks
Main benefits
- learn the basics of MBTI personality typology
- know yourself and your colleagues better from the perspective of personality types
- realize how different personality types influence team operation
- try a better way to manage your strengths and weaknesses in a team
- get inspiration for your further personal and professional development
- learn how to make your team work better and more effectively
Intended for
- anyone working in a team
- project teams and groups
- teams and groups aiming to optimize their operation
- team managers and supervisors
- employees of different departments whose operation requires mutual collaboration
Format
- lecture
- practical skill training
- video-facilitated training, team building activities (optional)
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
Mentoring
- Is professional approach to customer service a key priority for you?
- Do you aim to improve customer service?
- Would you like to try an effective method of sharing experience and training employees?
- How to retain your customers?
Key subjects
- Principles of professional customer service
- Customer needs and expectations
- Key skills in customer communication
- How to improve customer service
- The role and skills of a mentor
- Mentoring interview training
- How to avoid mistakes in customer communication
- Recommendations for further development
Main benefits
- Unify customer approach within your organization
- Get qualified mentors for your teams
- Promote motivation and professional development in sales teams
- Increase customer satisfaction and loyalty
- Facilitate experience and best practice sharing in your team
Intended for
- Mentors, HR specialists, internal coaches and trainers
- Anyone aiming to improve customer service
- Anyone who wants to use mentoring as an effective method of team development
- Anyone in contact with customers
Format
- Interactive training
- Practical skill training
- Role playing
- Video-facilitated training (optional)
Time span
- 2-day training
- 1- day follow-up
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
Team cooperation development
- Do you want to work better as a team?
- Would you like to get feedback on your team’s operation?
- Do you want to know your team better and find its strengths and potential shortcomings?
- Where do you see the difference between a team and a group?
Key subjects
- basic principles of effective team cooperation
- team development stages
- communication, motivation, cooperation, roles and games in a team
- key characteristics of successful teams
- methods to optimize team cooperation
Main benefits
- master the rules of team cooperation
- gain better knowledge of yourself, your colleagues and your team as a unit
- get feedback on your teamwork attitude
- get inspiration for further development of your skills and teamwork-related abilities
- learn how to make your team work better and more effectively
Intended for
- anyone working in a team
- project teams and groups
- teams and groups aiming to optimize their operation
- team managers and supervisors
- employees of different departments whose operation requires mutual collaboration
Format
- practical skill training
- model situations and role-playing games
Time span
For further information, please arrange a meeting with our consultant.
I AM INTERESTED IN INFORMATION:
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