Training

TRAINING

  • Improve your knowledge and, more importantly, skills, in areas of need
  • Work towards changing your employees’ attitudes
  • Test our experiential training methods

Coaching Systems training programmes are designed to develop participants’ knowledge, skills and attitudes. Training courses are conducted interactively and include experience-based techniques, which ensure intensive involvement of participants and their motivation for development, and, subsequently, favourable results of the training process. Our training courses cover sales skills, management skills and all other soft skills. We combine psychological approach with knowledge of business environment and we emphasize practical applicability of new knowledge and skills in client’s current situation. There are many training modules for you to choose from, always specifically suited to your needs and situation. The courses allow for any entry level of knowledge and skills, ranging from elementary to advanced levels. The courses are designed to bring participants and customers measurable results.

 
Consultative Selling
  • Do you need to enhance sales effectiveness?
  • Do you want to know your sales-related strengths and weaknesses better?
  • In addition to closing sales fast, is it also important for you to have long-lasting and satisfied customers? 
  • What skills do you consider to be essential for a salesperson? 

Key subjects

  • the role and characteristics of a successful salesperson
  • basic principles of effective sales communication
  • 8 steps of a sale (focused on conducting sales interviews, discovering needs, presenting proposals, closing sales)
  • managing customer objections
  • prerequisites of a long-term client relationship

Main benefits

  • master the principles of effective sales
  • try putting your key sales skills to use
  • get inspiration for further development of your sales skills
  • gain better insight into your strengths and weaknesses as a salesperson
  • get practical recommendations on how to enhance sales effectiveness and win long-lasting and satisfied clients

Intended for

  • salespeople, sales representatives and sales managers
  • anyone in contact with customers
  • marketing employees

Format

  • practical skill training
  • model situations and role-playing games
  • sharing know-how (experience, best practices)

Time span

  • 2 days

For further information, please arrange a meeting with our consultant.

I AM INTERESTED IN INFORMATION:
MBTI in Sales

 

 

  • Do you want to know your sales-related strengths and weaknesses better?
  • Do you find certain customers different or more difficult than others?
  • Is it important for you to have an effective sales representative team?
  • What connections between „sales success“ and „personality“ can you think of?

 

Key subjects

 

  • basic MBTI personality typology
  • how personality type affects sales interviews
  • communication with different types of clients
  • working with less usual preferences and behaviours
  • dealing with „difficult“ customers
  • MBTI sales team analysis

 

Main benefits

 

  • master the basics of MBTI personality typology
  • realize that every client is unique and requires a different approach 
  • gain better knowledge of yourself, your team and your clients from the perspective of personality types
  • discover how your personality type affects the way you conduct sales interviews
  • get practical recommendations on how to work with different types of customers and make internal communication more effective
  • learn how to improve sales results and customer satisfaction at the same time

 

Intended for

 

  • salespeople, sales representatives and sales managers
  • employees in sales departments, client centres and customer lines
  • anyone in sales- or service-related contact with customers 
  • sales teams

 

Format

 

  • practical skill training
  • model situations and role-playing games
  • case studies
  • video-facilitated training (optional)

 

Time span

 

  • 2 days

 

For further information, please arrange a meeting with our consultant.

 

 

I AM INTERESTED IN INFORMATION:
Negotiation skills

  • Do you need to improve your confidence in customer negotiation?
  • Do you want to learn the basic principles of effective negotiation in sales?
  • Learn to overcome customer objections.
  • How does the word „objection“ make you feel?
  • What do you think makes an ideal negotiator?

Key subjects

  • negotiation in sales – when and why
  • rules of effective negotiation
  • overcoming objections professionally
  • dealing with different types of customers
  • obstacles of successful negotiation and how to overcome them

Main benefits

  • master the principles of successful negotiation
  • try basic negotiation strategies in practice
  • learn to respond to customer objections
  • increase your confidence in negotiation

Intended for

  • salespeople, sales representatives and sales managers
  • product managers and project managers
  • anyone in contact with customers

Format

  • practical skill training
  • model situations and role-playing games
  • video-facilitated training

Time span

  • 2 days

For further information, please arrange a meeting with our consultant.


I AM INTERESTED IN INFORMATION:
Professional Management Skills

  • Would you like to know how to make your team even more effective?
  • Do you want your team to be not just effective, but also satisfied?
  • Would you like to know what makes a professional manager?
  • What does the word „leadership“ make you think of?

Key subjects

  • principles of effective team leadership
  • essential prerequisites and characteristics of a professional manager
  • rules of management communication
  • management styles and situational leadership
  • managing motivation of individuals and team as a unit
  • basic time management

Main benefits

  • master basic leadership principles
  • improve your communication and management skills
  • get feedback on your management style and inspiration for further development of your management skills
  • get useful advice and information on recent trends in management
  • learn how to bring more quality and effectiveness into your management activities 

Intended for

  • managers and anyone who leads individuals or teams
  • supervisors, deputy team managers
  • potential candidates for leading individuals and groups

Format

  • practical skill training
  • model situations and role-playing games
  • video-facilitated training (optional)

Time span

  • 2 days

For further information, please arrange a meeting with our consultant.


I AM INTERESTED IN INFORMATION:
Coaching skills for managers

  • How important is growth and development of your subordinates for you?
  • Would you like to know how to make your team even more effective?
  • Do you want your team to be autonomous and satisfied?
  • Are you always trying to improve your management skills and expand your knowledge?

Key subjects

  • main coaching principles
  • basic coaching skills
  • relation between communication and coaching
  • prerequisites of effective coaching and overcoming potential barriers

Main benefits

  • master basic coaching principles
  • improve your communication, coaching and management skills
  • have a try at conducting a coaching interview
  • discover main advantages and benefits of coaching people (why is it good to coach your subordinates)
  • learn to lead your team more effectively

Intended for

  • managers and team leaders
  • internal and external coaches and supervisors
  • potential candidates for leading individuals and groups

Format

  • practical skill training
  • model situations and role-playing games
  • video-facilitated training (optional)

Time span

  • 2 days

For further information, please arrange a meeting with our consultant.


I AM INTERESTED IN INFORMATION:
MBTI in leadership

 

 

  • Do you want to approach your subordinates individually and get a new perspective on leadership?
  • Are you open-minded towards recent trends in management?
  • Would you like to know how to use MBTI personality typology in professional management?
  • Would you like to avoid mistakes in managing your subordinates?
  • How do you choose the optimal way to lead your people?

 

Key subjects

 

  • the role of a manager
  • principles of effective team leadership and teamwork
  • basic MBTI personality typology, strengths and weaknesses of different personality types
  • how different personalities influence team dynamics
  • basics of effective communication and recommendations for interaction with different personality types
  • using personality typology in work with people (motivation, delegating tasks, leadership etc.)

 

Main benefits

 

  • master the basics of MBTI personality typology
  • know yourself and your subordinates better from the perspective of different personality types
  • find out how your personality type affects your management style
  • get practical recommendations on how to work with different types of subordinates
  • learn to lead a team, communicate with subordinates and assign tasks more effectively 

 

Intended for

 

  • managers and team leaders
  • project team members
  • potential candidates for leading individuals and groups

 

Format

 

  • lecture
  • practical skill training
  • facilitated discussion

 

Time span

 

  • 2 days

 

For further information, please arrange a meeting with our consultant.


 

I AM INTERESTED IN INFORMATION:
MBTI in teams

 

 

  • Do you find cooperation with certain team members easier than with others? Do you fail to understand why?
  • Would you like to get a new perspective on teamwork?
  • Do you want to know yourself and your colleagues not just professionally, but also from the perspective of personality types?
  • What do you consider to be main prerequisites of good team cooperation?

 

Key subjects

 

  • basic MBTI personality typology, strengths and weaknesses of individual types
  • influence of different personality types on team dynamics and team roles
  • recommendations for communication with different types
  • MBTI theory of temperaments and cognitive styles
  • potential stressors and risks

 

Main benefits

 

  • learn the basics of MBTI personality typology
  • know yourself and your colleagues better from the perspective of personality types
  • realize how different personality types influence team operation
  • try a better way to manage your strengths and weaknesses in a team
  • get inspiration for your further personal and professional development
  • learn how to make your team work better and more effectively

 

Intended for

 

  • anyone working in a team
  • project teams and groups
  • teams and groups aiming to optimize their operation
  • team managers and supervisors
  • employees of different departments whose operation requires mutual collaboration

 

Format

 

  • lecture
  • practical skill training
  • video-facilitated training, team building activities (optional)

 

Time span

 

  • 2 days

 

For further information, please arrange a meeting with our consultant.

 

 

I AM INTERESTED IN INFORMATION:
Mentoring
  • Is professional approach to customer service a key priority for you?
  • Do you aim to improve customer service?
  • Would you like to try an effective method of sharing experience and training employees?
  • How to retain your customers?

Key subjects

  • Principles of professional customer service
  • Customer needs and expectations
  • Key skills in customer communication
  • How  to improve customer service
  • The role and skills of a mentor
  • Mentoring interview training
  • How to avoid mistakes in customer communication
  • Recommendations for further development

Main benefits

  • Unify customer approach within your organization
  • Get qualified mentors for your teams
  • Promote motivation and professional development in sales teams
  • Increase customer satisfaction and loyalty
  • Facilitate experience and best practice sharing in your team

Intended for

  • Mentors, HR specialists, internal coaches and trainers
  • Anyone aiming to improve customer service
  • Anyone who wants to use mentoring as an effective method of team development
  • Anyone in contact with customers

Format

  • Interactive training
  • Practical skill training
  • Role playing
  • Video-facilitated training (optional)


Time span

  • 2-day training
  • 1- day follow-up

For further information, please arrange a meeting with our consultant.

I AM INTERESTED IN INFORMATION:
Team cooperation development

  • Do you want to work better as a team?
  • Would you like to get feedback on your team’s operation?
  • Do you want to know your team better and find its strengths and potential shortcomings?
  • Where do you see the difference between a team and a group?

Key subjects

  • basic principles of effective team cooperation
  • team development stages
  • communication, motivation, cooperation, roles and games in a team
  • key characteristics of successful teams
  • methods to optimize team cooperation

Main benefits

  • master the rules of team cooperation
  • gain better knowledge of yourself, your colleagues and your team as a unit
  • get feedback on your teamwork attitude
  • get inspiration for further development of your skills and teamwork-related abilities
  • learn how to make your team work better and more effectively

Intended for

  • anyone working in a team
  • project teams and groups
  • teams and groups aiming to optimize their operation
  • team managers and supervisors
  • employees of different departments whose operation requires mutual collaboration

Format

  • practical skill training
  • model situations and role-playing games

Time span

  • 2 days

For further information, please arrange a meeting with our consultant.


I AM INTERESTED IN INFORMATION:

Reference projects