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13. 3. 2011 | How to improve team communication

 

When working together with an international company, we realised that there were many failures in the operation of the finance department.  It emerged in a conversation with the manager of this department that the cause was a lack of communication between team members. As a result, information was not being passed on, and the same activity was often needlessly repeated by a number of people at the same time. People were dissatisfied and did not enjoy their work. They were not able to reach mutual understanding.

For this team we proposed team coaching, making use of the MBTI typology, and workshops to support teamwork. Owing to this, everyone knew themselves and others better, and they understood what made them different and, on the contrary, what united them. They realised that misunderstandings between colleagues are not down to bad feeling, but that such situations occur because of differences in temperament. 

Another part of our solution was manager coaching, which took place over six months. The manager realised that he was too focused on the expertise and knowledge of the staff under him, and he underestimated the human aspect. He was not resolving conflicts in the team.          

Thanks to long-term work with the manager and the team, new rules for communication and cooperation were successfully drawn up. The whole team learnt how to make the best of the whole team’s strengths and of those of individual members, and to deal with misunderstandings between members. All of this enabled them to be more in tune with the values and goals of the department and the whole company. 

 

How to function as a team

Across the firms we work with on creating and implementing development plans, one managerial trait is seen repeatedly that is generally not deliberate but the result of ignorance. One method learnt by managers is chosen when managing staff, and they are not aware of and do not respect the differences between individual team members. As a result, staff working under them have little motivation, often feel misunderstood and do not perform as expected and as they could.

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Shared vision

“We and our customers became long-term partners. We provide them with high-end services,” said the general manager, explaining the new vision. Does this remind you of something? Turning a vision into reality is usually one of the most problematic tasks for senior and middle management.

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Zvýšení efektivity prodeje

Většina manažerů obchodních týmů se na nás obrací s požadavkem, jak zajistit, aby jejich podřízení byli aktivnější, získávali nové klienty a při prodeji přemýšleli nejenom tady a teď, ale i do budoucna a strategicky.

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Targeted sales communication

A large international company. The main income source is development and sale of products. The sales team does not respond to changes to products, and the sales plan is being fulfilled very slowly. Sales staff have serious reservations about communicating with the customer and selling the product . One of the most frequent requests from our clients involves such a situation.

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Coaching in practice

An important new issue came up in an audit of one of our retail clients: team members were not passing on their knowhow, information was being lost, and the resulting work was often not entirely in accordance with the original request. Most of the team members complained that they had a problem understanding what was expected of them and what their roles were supposed to be; as a result they were less willing to become involved in fulfilling tasks together. Their colleagues did not advise them or only partly, to avoid sharing their knowhow, and this prevented members from working as a team. Thus, everyone only fulfilled the essential tasks, usually only for themselves, based on snippets of information that they had acquired. The result of the activity was often markedly different from what the management had expected. The results of the customer satisfaction survey (mystery shopping) worsened, and the company lost clients.

whole solution
How to improve team communication

When working together with an international company, we realised that there were many failures in the operation of the finance department. It emerged in a conversation with the manager of this department that the cause was a lack of communication between team members. As a result, information was not being passed on, and the same activity was often needlessly repeated by a number of people at the same time. People were dissatisfied and did not enjoy their work. They were not able to reach mutual understanding.

whole solution